Connecting customers with the information they need quickly is more important than ever to reduce customer service costs and build competitive edge.
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Keynote for the Indiana CPA Society Leadership Cabinet in May 2012 Keynote to the Indiana CPA Society on Knowledge Management and complexity – dynamic, agile and adaptive responses via Human Resources
Today’s organisations recognise that their ability to manage knowledge is far more important than their ability to invest in and manage their physical assets. Scott Leeb, MD: Knowledge Management at the Rockefeller Foundation in New [More]
A video clip that shows how organizations manage knowledge within their company and employees
In order for NASA to succeed with its very demanding and complex missions, the organization has to be very good at sharing learning and collaboration among the centers. ASK Magazine Editor Don Cohen, discusses the [More]
Knowledge Management Consultant, Chris Collison defines knowledge management, and explains the breadth of tools and techniques which underpin this discipline. Transcript: What is knowledge management? Knowledge management is a set of tools, techniques, methods, ways [More]
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